Shipping & Delivery
Shipping & Delivery Policy
Last Updated: October 2025
At William Sea Fashion Ltd, we are committed to delivering your order with care, precision, and reliability. All orders are fulfilled from our production atelier in Istanbul, Turkey and shipped worldwide using trusted international carriers.
United Kingdom (UK)
Standard Shipping (10–15 days): £8.95
Express Shipping (5–7 days): £12.95
FREE Express Shipping on orders over £300
Europe
Standard Shipping (7–14 days): £10.00
Express Shipping (5–7 days): £12.00
FREE Express Shipping on orders over £300
USA, Canada & Mexico
Standard Shipping (15–25 days): £18.00
Express Shipping (10–15 days): £25.00
FREE Express Shipping on orders over £400
Rest of World
Standard Shipping (15–25 days): £18.00
Express Shipping (10–15 days): £25.00
FREE Express Shipping on orders over £400
Order Processing
- Orders are processed Monday to Saturday.
- Processing time is typically 1–2 business days.
- Orders placed before 2:00 PM GMT are usually processed the same day.
- Made-to-measure or heavily embellished gowns may require additional preparation time.
Once your order has been dispatched, you will receive an email confirmation with your tracking details.
Tracking Your Order
When your order is shipped, you will receive a tracking number via email. Tracking updates may take 12–24 hours to appear depending on the courier.
If you have not received tracking information within 24 hours of dispatch, please contact us at williamsea.wsuk@gmail.com.
Delivery Issues
Delayed Deliveries
Delivery times are estimates and may occasionally be affected by customs checks, weather conditions, or courier delays. If your order has exceeded the estimated delivery window, please contact us and we will investigate this with the courier.
Lost or Damaged Parcels
If your parcel arrives damaged or does not arrive, please notify us within 48 hours of delivery (or expected delivery):
Email: williamsea.wsuk@gmail.com
We will work with the courier to resolve the issue and arrange a replacement or refund as quickly as possible.
Incorrect Address
Please ensure that your delivery address is complete and accurate at checkout. Once an order has been dispatched, we cannot guarantee that address changes can be made, and we are not responsible for parcels delivered to an incorrect address provided by the customer.
Customs & Import Duties
For international orders outside the UK, customs duties, import taxes and local handling fees may apply depending on your country’s regulations. These charges are not included in our prices or shipping costs and are the responsibility of the recipient.
We recommend checking with your local customs office before placing an order if you are unsure about potential charges.
Need Help?
If you have any questions about shipping or delivery, our customer care team is here to assist you.
Email: williamsea.wsuk@gmail.com
Phone: +44 7451 233391
Hours:
Monday – Friday: 9:00 AM – 6:00 PM GMT
Saturday: 10:00 AM – 4:00 PM GMT